[Solutions] [Support]

Product Support

You have complete access to our experienced product support staff. Featuring extensive experience within the hotel and hospitality industry, and industry standard certifications from ATHE, SSPA, and many more. Our staff are standing by, call us today!

Email	Support@SmartHotelsoftware.com
Telephone	1-604-926-3215
Toll Free	1-866-864-3382
After Hours Support	1-778-995-3215*
Remote Support (Call to arrange a session number.)	www.fastsupport.com
*After Hours Support will incur additional charges for customers without a current 24/7 Support Plan.

When purchasing Smart Hotel Software PMS with a 24/7 Support Plan, you will receive

Live 24/7 support by telephone or email
2-4 hour response time
Automated error reporting
Live, remote product support
On-site product support as required (additional costs will apply)

What Our Clients have to Say

I would have to say that the Smart Hotel Software Support Team is very helpful. I always feel like I am the top priority and any question we might have, the entire staff feels very comfortable calling the Support Team.

Marion Ann Berry
Ocean Resort, BC

Your trainer is an excellent teacher, very patient, thorough and knowledgeable. We had full benefit of her skills and have learnt a lot. The learning process has just begun but the foundation laid has been good. We look forward to working with you all.

Andrea Williams
Liguanea Club, Jamaica

Need Help Now?

Step 1:
Call 1-604-926-3215 to speak to a live product support agent. You will be given a Fastsupport Session number.

Step 2:
Join a live Product Support session with one of our experts. Click here to enter your FastSupport session number.

Have a question?

Email our Product Support team.

Need More Information?

Our friendly staff is ready to help you with any questions you may have, simply Contact Us. We are located in Vancouver, BC, Canada in the Pacific Time Zone.

Info@SmartHotelSoftware.com | 1-604-926-3215